Please read our shipping and return policies. Feel free to contact customer service with any questions.
RETAIL CUSTOMERS: All candles with be packed with care and shipped in standard shipping boxes unless otherwise requested.
All IN-STOCK orders are shipped within 3-5 business days. We ship via USPS First Class or Priority Mail depending on weight. If it’s a large order we will ship via USPS or UPS, depending on where we get the best rate. We charge actual shipping charges.
Candles will be shipped to the address provided during the checkout process, so make sure you have the correct address. If they are returned to us due to a bad address, you will need to pay the shipping again in order for us to send out a second time.
SHIPPING RATES
Shipping charges are calculated automatically through USPS or UPS. We weigh each item in the box with the packing materials and enter that information under each item.
We will select the carrier that is the most economical to send your order. (USPS or UPS) We ship from Franklin, IN.
WHERE DO WE SHIP?
We only ship to the Continental United States. We do not ship internationally.
TRACKING AN ORDER
We will email you the tracking information when the item is shipped. You can always email us at: [email protected] to inquire about your shipment.
RETAIL CUSTOMER RETURNS:
- We Do Not Accept Returns without prior authorization
- If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.
- Any unauthorized cancellations, refused orders or returns will result in a 20% restocking fee plus all freight charges.
- Damages from shipping must be reported within 5 days of receipt of merchandise. Please forward a photograph of your damaged goods, including the box with a full description of the issue to [email protected].
- Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.